Store Policies

Refund policy
  • All sales are final.
  • Same-day order cancellations will incur a 30% restocking fee.
  • As flowers are a perishable item, returns are only accepted under the following circumstances:
    • All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
    • We will happily replace any damaged item, which may have had its quality affected.
    • As items are perishable, we do not issue refunds, however, if the issue cannot be resolved, an in-store credit may be available.
    • Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
  • As flowers are perishable, you must water them, otherwise, they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement
  • If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns
  • As all flowers are not always in season, or not in stock, Gilly Flowers reserve the right to substitute blooms with a similar “look” and feel without prior consultation. All of our arrangements are one of a kind. Our photos are style guides and inspiration for your personalized arrangement. Please include any style requests in our notes section. Ie colors, flower preferences, allergies, pets in the home
  • It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. If we cannot deliver the first time you will be billed a redelivery fee.
  • We do not have the capacity to provide photo’s on every order we produce and as such our policy is that we are not able to do so.  Hopefully the recipient will share a photo of gratitude with you.